≪Important≫ Notice of service failure [Kensho-Mahjong] [Kensho-Solitaire] [Kensho-Numberplace]

Notice of failure occurrence <as of May 1, 2022>

Thank you for using Kensho-Mahjong, Kensho-Solitaire, Kensho-Numberplace.
From around 14:40 on Thursday, April 28, 2022, an event occurred in which the service could not be accessed.
We sincerely apologize for the inconvenience caused to our customers.

  1. Date and time of occurrence
    Continued from around 14:40 on Thursday, April 28, 2022

  2. Target service
    Kensho-Mahjong, Kensho-Solitaire, Kensho-Numberplace

  3. Cause
    We are a cloud server operator that we use to operate our services.
    Due to the cloud server failure of CEC Co., Ltd., with a large number of servers on the cloud
    It seems that an accident has occurred in which data is lost.

    The company is investigating the details.

    ● CEC Co., Ltd. [BizVision] Notification of failure occurrence (1st report)

We are currently working to restore service, but the impact of the accident has been enormous.
It is expected to take some time to resume service.

We will provide further details as soon as we can restore the system.
We appreciate your patience.